Mandurah Insurance Brokers Pty Ltd was formed in 1989 from an Agency business at that time. During 2005 the trading name was changed to Integra
Insurance Brokers. It has 3 Directors being:
Paul Shand – Managing Director.
Paul has 25 years experience in the Industry.
Robert Van Damme – Director.
Appointed Director in 2004.
Colin Cowden –
Director of two other Insurance Brokerages with many years experience.
2 of the Directors have been the same since 1989 which indicates the long terms solidarity of the Company.
Integra Insurance Brokers are a Service Provider committed to adding value to our Clients purchase of Insurance. We strive for excellence in the area of service and expertise in our chosen field. We strive to offer a fulfilling environment for all Staff and an acceptable return to our Shareholders.
Integra Insurance Brokers is an Australian owned, registered General Insurance Broker based in Western Australia. We are committed to providing quality advice, expertise and products backed by an efficient and friendly service to all our customers to satisfy their Insurance needs.
Specifically all personnel in our Company must endeavour to ensure that:-
- Customers needs are satisfied
- Product and advice quality is consistent
- Quality products and services are delivered on time, every time
- All communications are clear and effective
- All staff participate in continuous improvement
- Decisions are based wherever possible on facts and data
The Managing Director will ensure that the quality system is continually maintained, reviewed and communicated to all Staff.
Signed: Paul Shand
Managing Director
Date:
1 / 1 / 2006
Company Profile
Integra Insurance Brokers is a busy General Insurance Brokerage providing advice and Insurance Products for personal and commercial clients in all areas of Insurance.
The Company commenced operation in 1989 and has shown substantial growth in both size and operation and employment of Staff.
Integra Insurance Brokers places Insurance business with major Australian and International Underwriters and can provide the full spectrum of available Insurance Products.
Integra Insurance Brokers is a member of The National Insurance Brokers Association of Australia and a member of Steadfast Insurance Brokers Management Group Ltd.
Operating Philosophy
The quality of product and service, as perceived by the customer, is considered a significant factor in the future prosperity of our Company. The growing demands of the customer to increase the level of quality and reliability, whilst maintaining our competitiveness, has created the need for an effective quality system. This has emerged as one of the most significant elements of modern business strategy, relating closely to the market and its perception of excellence. The more sophisticated the product, the greater the need for quality management to become an integral part of the organisations planning and development.
Integra Insurance Brokers is totally committed to customer satisfaction and have in place procedures for customer complaints and disputes resolution when required. We are committed to support the General Insurance Codes of Practice and the Insurance Brokers Dispute Facility.
